The next steps in the JEFF Evolution


Firstly, we’d like to thank you for your ongoing support. We truly value being able to be a part of your lives and work together to be healthier and ultimately happier.

As a valued member we would like to give you all the information about our plans for the rest of the year, our new Native App launch and how this impacts you.

Our Native App is launching next week!

After a year of loads of hard work behind the scenes, the first version of our Native App will go live in the course of next week! We will be sure to let you know, via email & our social platforms, as soon as it’s available for download on Google Play and Apple App Stores.

As a reminder, the following features will be available to you on the Native App:

    • - A more intuitive and user-friendly experience.
    • - Enhanced performance for faster access to your favorite fitness resources.
    • - Exclusive features that will make your workouts, nutrition resources and tracking even more enjoyable.
    • - Fitness device integration

So, what changes - and what stays the same?

As an existing client - not much changes for you and your subscription. The Web App and Native App use the same database - so all your activity and subscription information is still stored safely.

The real change is only positive as you will be able to experience the next step in the #JEFFEvolution, with a shiny new app, that helps you easily access workouts, recipes, courses and all our historic content + loads of new features to improve your experience.

In terms of billing - nothing changes.
Your subscription will continue to run via the billing structure in the Web App and you can easily access the Web App subscription settings from the Native App under the billing menu.

The only time this will change is if you ever cancel your subscription and sign up again in the Native App - your future billing will then be managed by the Google Play and Apple App Stores.

For reward points, the same applies.
You can keep redeeming your points towards subscriptions in the Web App. We do have exciting new plans to improve our rewards platform which will be launched in the new year in the Native app.

One Change.
You may start noticing the Web App look a little bit different in the next few days - we’ve been working on a fresh look and feel for some of your programs, workouts and menus - so you may spot some new images in the Web App - all designed with love for the next phase of #JEFFEvolution.

So - what’s next and how do you access the Native App?

Once we go live - you will be able to search for the JEFF App in the Google Play and Apple App Stores and login with your existing log in details. Don’t register a new account! You will be able to sign in with your existing login details (email address and password), see your current programs, menus and explore the new features available to you.

Not sure what your login details are? Follow the steps below to find out.

How do I find my account email address?
You can easily find this by logging into the Web App at, navigating to the menu by clicking on your profile picture in the top right hand corner, scrolling to Personal and then seeing the email address linked to your account.



Don’t know your password?
Don’t panic - you can reset your password at any time. If you are logged into your Web App, simply navigate to the menu by clicking on your profile picture in the top right hand corner, scroll to the bottom of the menu and logout. You will then be redirected to the login page, where you can select Password Instructions, enter your email address, and select Send Password Instructions. This will send an email to you to reset your password. Click on the button Reset Password and set your new password there.



If you are excited as we are to explore the new Native App - and not sure of your login details, we’d recommend updating your details in the meantime and writing them down or saving them in your password manager so you are ready to easily access the App next week.

What’s happening in December?



This December we are launching a FREE 25-Day Festive Fitness Challenge! Designed to keep you on track without feeling overwhelmed. Starting on December 1st, you’ll have an express daily activity, including high and low impact workouts, nutrition tips, daily challenges, meditations and more.

Each activity is designed to take you 15 minutes or less, unless there is a challenge set up for the day (such as a step or water intake goal) There will be a community-driven WhatsApp accountability group for you to share your updates, motivate one another and stay on track during the challenge. Can’t wait for you to join us!

When is our next challenge launching?

We have two exciting challenges launching in January to get your New Year started with a bang! More details coming soon!

That’s it for now.

We can't wait to show you what we’ve been working on!

If you have any questions - we're here to assist you. Feel free to reach out to our support team via the Web App chat.

Stay active, stay healthy, and stay excited!

Warm regards,
The JEFF Team